About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $2.1 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management
| Company | Wells Fargo |
| Salary | 3 – 8 LPA |
| Role | Associate Fraud and Claims Operations Representative |
| Work Mode | Work from office |
| Experience | Freshers |
Required Skills
- Support and capture all pertinent information from customers about their claims
- Conduct research and provide updates on status of new and existing claims
- Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim
- Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment
- Receive direction from team lead and escalate questions and issues to more experienced roles
- Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers
Required Qualifications:
- University degree in Business or related discipline
- 0 to 1 year experience in chargebacks or cards operations
- Knowledge in Debit and Credit cards
- Strong analytical skills
- Good communication skills
- Flexible to work in night shift
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