About Cognizant
Cognizant is an AI builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organisation’s unique context into technology systems that amplify human potential, realise tangible returns and keep global enterprises ahead in a fast-changing world
| Company | Cognizant |
| Role | Customer Support Executive |
| Walk in Time | 11th September, 9.00 AM – 11.00 AM |
| Venue | Cognisant office, GAR Infobahn Tower 5, Ground Floor Recruitment Bay, GAR Tower, Shanthinagar Rd, Kokapet, Hyderabad, Telangana 500075 |
| Work Mode | Work From Office |
Job description
They are hiring enthusiastic, career-orientated freshers. This opportunity is ideal for graduates who possess excellent communication skills in English, are passionate about delivering exceptional customer experiences, and are eager to build a successful career in the customer service industry. The ideal candidate should be confident in interacting with customers over phone calls, demonstrate strong listening and problem-solving skills, and maintain a customer-first approach while always upholding professionalism. Since the role involves supporting customers from diverse regions, the ability to communicate effectively whenever required is mandatory
General Guidelines:
- Registrations will be processed on a first-come, first-served basis.
- Participation is limited to the first 350 eligible candidates reporting between 09:00 AM and 11:00 AM.
- Personal laptops, tablets, or other electronic devices are not permitted during the interview process.
- Candidates are advised to carry a mobile charger, as the assessment and interview process may continue throughout the day.
- We are specifically looking for fresh graduates with outstanding communication skills and a customer-centric mindset.
- Applicants must have completed their graduation or postgraduation. Candidates currently pursuing any degree, certification, or educational programme are not eligible.
- The role operates in a 24×7 work environment, primarily supporting customers across different geographies, including US customers. Candidates must be willing to work in rotational shifts and rotational week-offs.
- Candidates who can join immediately are highly encouraged to apply, as immediate availability will be considered an advantage
Candidates must bring required documents:
- Two copies of their updated resume.
- A valid government-issued photo ID proof.
- Original and photocopies of educational certificates and marksheets
Eligibility Criteria:
- Freshers are welcome to apply
- 0-11 months of experience considered only; more than 11 not suitable.
- Any internship experience, customer service exposure, or BPO experience will be an added advantage.
- Experience in content moderation will be considered a plus.
- Excellent spoken English is mandatory.
- Strong communication skills in English are mandatory.
- Ability to read, write, understand, and communicate fluently in both English is a key requirement for this role.
- Strong listening, interpersonal, and communication skills.
- Ability to engage in professional and fluent customer conversations.
- Customer-focused mindset with strong problem-solving capabilities.
- Basic computer knowledge and a willingness to learn new processes and technologies
Role and Responsibilities:
- Handle inbound and/or outbound customer calls professionally.
- Communicate clearly, confidently, and effectively with customers in English, as required.
- Read, comprehend, and respond accurately to customer queries, process documents, emails, and system updates in both languages.
- Understand customer concerns, analyse issues, and provide timely resolutions.
- Deliver high-quality customer service while ensuring customer satisfaction.
- Accurately document customer interactions and update records in the system
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