About Deloitte
Deloitte is one of the leading large technological companies in the world. The deloitte company part of the four big firms along with PwC, EY and KPMG, and the Deloitte company is founded more than 175 years ago. The company is located in more than 150 countries, and in this company, 450,000 employees are working worldwide. In India, Deloitte is mainly located in different places: Bangalore, Mumbai, Chennai and Pune. The Deloitte company provides services like cybersecurity, audit, consulting and finance for top companies and governments all over the world. This company has a world-class leadership center called ‘DU’; it is located in Hyderabad. It is the best corporate learning centre in entire country. Working at Deloitte is one of the best opportunities and prestigious for freshers and experienced professionals
JOB DETAILS
| Company | Deloitte |
| Role | Finance Service Desk Analyst |
| Location | Hyderabad, Telangana |
| work mode | Work From Office |
| Industry | IT |
JOB DESCRIPTION
Delttion is offering job for people who are interested in finance service desk team in Hyderabad. You will help for business in multiple countries with the Deloitte finance service desk team
This is not a regular call centre job; the FSD team is different from other support team because of its strong work culture that supports employees to send perfect and good services and take actions. You will work and support employees from the Americas and APAC regions; it gives you the opportunity to work with different people and seniors to work with global teams
In this Job you will answer calls and chats, emails and other support requirements from you to solve the global employees’ team members’ requirements in deloitte for their business with speed and consistency. This is the greatest opportunity for freshers and 2-year experience candidates to work with deloitte in all over the world.
KEY REQUIREMENTS
Customer Support:
- You will answer all calls, emails, chats and voicemails with all global employees in deloitte and solve there issues
- Suggest direct resolution of problems or escalate to appropriate team when needed
- Provide perfect and quality information to make impression by global Deloitte employees
- To get strong collaboration with users through deep understanding of there problems and make resolutions
WROK FLEXIBILITY
- You will work in different shifts as of team requirments in 24/7 a week
- answer and communicate smoothly between supporting employees from different countries and cultures
- Dont make any absences; attend daily to make perfection in your work and solve problems
- Maintain and follow all deloitte policies and vision and mission at all time
REQUIRED SKILLS
- You should be perfect in verbal communication skills because you deal with worldwide employees in Deloitte.
- Having strong understanding skills
- Need to explain complex things and problems in simple and clear language
- Be professional telephone and chat etiquette
TECHNICAL SKILLS
- You should know some basic knowledge of computer software and hardware
- Know about internet connectivity and application performance
- And also know about Microsoft Office and applications especially Word, Excel and PowerPoint, to simplify work situations
ELIGIBILITY CRITERIA
- You should complete Education in B.Sc, B.Com., BCA or any other non-engineering graduation or diploma
- Who can apply? Freshers can apply and also you have 0 – 2 years experience; candidates can apply for this role
- In this role you must have strong communication skills.
- You have basic knowledge and skilled in microsoft office and powerpoint
- And also must be comfortable in different shifts
- Must available for full-time work for the Deloitte office in Hyderabad
- Candidates from Hyderabad or willing to relocate can apply for this role
- must be flexible to work in different shifts when company required
WHY JOIN DELOITTE?
- If you’re a fresher looking for a job an MNC, this is best opportunity for freshers and experienced candidates
- Deloitte is the fourth biggest services company; if you had Deloitte on your resume, you would be in the top 1000 of persons throughout your entire career
- Deloitte gives you employee training while you join in this company and they are invested in future growth of technology
- In this job you will collaborate and communicate with the employees from the USA, europe, asia and some regions. This will boot your communication skills and you will get a perfect idea of how to deal with different people in different perspectives
INTERVIEW PREPARATION
HOW TO PREPARE FOR DELOITTE FSD ANALYST INTERVIEW
- Can you explain what is the difference between hardware and software
- How do you handle a computer that is not connecting to the internet?
- Can you explain what a VPN is and why companies use it
- Explain step by step how do you fix microsoft office application errors
- What are the steps you take when a user not able to log in to their account
CUSTOMER SUPPORT QUESTIONS
- Explain how do you handle an angry customer on call
- Explain first call resolution and why it is mandatory
- How to handle multiple support tickets at the same time
- What is the action you will take when you dont know what customer problem you’re facing
- Explain how you document a support ticket properly
SITUATION QUESTIONS
- A user is very serious and shouting at you in a call. What is the next step you will take? do how you handle that customer
- If you got 10 tickets at the same time, how do you handle that situation?
- You dont know the answer to a customer problem. What you will do
- How do you maintain data while handling client information
HR Interview questions
1. tell me about yourself briefly
2. why do you want to join Deloitte and tell about Deloitte
3. Where do you see yourself after 5 years
4. What are your strengths and weaknesses? Can you please say
5. are you willing to relocate
6. Can you work in shifts if required
7. Why did you choose data analyst role
8. How do you handle work pressure
Important Points Before Applying
- You must mention your communication skills and customer service clearly in resume
- In your resume mention Microsoft Office or computer-related skills
- You should check your email and phone regularly after applying for an interview.
- Keep your all academic documents ready before interview
- Apply for this role as soon as possible because Deloitte gets more applications
HOW TO APPLY FOR THIS JOB
- Click on the APPLY button given below
- you will get redirected to Deloitte’s official careers
- If you dont have a Wipro Careers account, create your account to sign in.
- And you will see to fill all your details like education and experience; if you are a fresher, no need to make them NA, and all other details to fill
- There it asks your resume to upload to get details Upload your resume
HERE YOU CAN APPLY
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