About Revolt
Revolt is the one of the fastest-growing company in the world. The company was found in 2015. And main branch was located in United Kingdom. It was founded with simple but powerful mission. It helps people to get more from their money. Now Revolut has becomes one of the biggest apps, with more than 70 million customers across the world. In this app they gives services like spending, saving, investing, currency exchange and travel services and they provide more services. the revolt company has more than 13,000 employees working from office and remotely across the world. revolt company is great place to work, which shows how much it gives respect to its employees. It is the best opportunity for the people who wants to work anywhere; it means remotely, not coming to the office, but bases on company requirements if they ask you should come and it’s the best chance to work in top global fintech company
JOB DETAILS
| Company | Revolut |
| Role | Support Specialist – Retail |
| Location | India – work from home (remote) |
| Job type | Full Time |
| Department | Customer Support |
JOB DETAILS
Revolut is seeing for a skilled and empathetic and customer-focused support specialist to join there customer support team in India. This role is work from home; you can work remotely anywhere from India. It’s the best opportunity for people who need remote jobs
The Customer Support team at Revolut the employees are first persons to contact with the millions of people all world. They are main and important, playing a crucial role to contact with clients and customers to see what type of help they need. They also work with product team to know about product details and working. It helps the customer support team to handle customers if they need any help
In this customer support role you handle customers’ problems through app live chat, calls and email. You are the person to take all ownership of customer problems and find the best solutions fast. This job may includes extra shifts and weekends to support customers 24/7 to cover customer problems and give best solutions to them and the extra shifts get fully compensated with additional payments. This the best opportunity for the freshers and experience candidates who wants to work in customer support in top global fintech company
KEY RESPONSIBILITIES
- You should provide perfect solution to customers through app live chat, call and email
- Make every customer feel Revolut is secure and safe to use
- You should talk to customers and ask them the about problems and give perfect solutions
- While dealing with customers make sure be patience and deep-thinking.
- You should make revolution professionally in all online customer interactions
- Maintain the highest quality give replies to customers quickly about there problems
- You make every customer interaction reflects values and mission
- Understand the customer problems gives feedback to the products team to improve product
- You should connect with different team members internationally to resolve customer issues
- And also you will work with product team to improve customer to give quality solution continuously
- You should give respect and support team members contribute positively to team culture
- Make sure to be available 24/7 support customer problems and give solutions
- You will work in different shifts as per team requirements
- You will get extra payments for weekend shifts
- Make sure to be punctuality and consistency in shift attendance
REQUIRED SKILLS
- You should have a bachelor’s degree; you must provide at least provisional certificate
- You should have minimum of 18 months’ customer service experience required
- If you have experience in fintech banking or financial services, it is a strong advantage
- You shpould have good communication skills in the english language
- And also you have verbal and written skills
- Explain complex financial issues. What customers get, you should explain in simple and easy language
- Maintain a professional and empathetic tone and be patience while dealing with customers
- You should have technical skills like numeracy and mathematical skills
- And also be strong in analytical and IT skills
- Maintain perfection in all the work
- You should have ability to use digital tools and customer support platforms effectively
- Must have empathy and genuine love for helping people
- You should have strong problem-solving By yourself
- With customers you need to be patience and professionalism
SALARY AND BENEFITS
- You will get competitive salary as per global fintech industry standards
- If you work night shifts or weekends, you get compensated with additional pay
- This job is 100% work from home; you can work anywhere in India.
- Employees will get health benefits.
- Holidays and paid leaves per company policy
- You will work at a globally certified great place to work
- This is the best opportunity to work one of the greatest global fintech companies
WHY JOIN REVOLT?
If you’re looking for customer service job in top global fintech company, then Revolut is the best place to work
This job is fully work from home; you can work from any city and place in india without relocation. This saves daily cost and accommodation
Revolut is the one of the fast-growing fintech companies and Here you will work with international fintech experience, which is extremely valuable for your growth and salary.
In night shifts and weekend work you will get extra pay from the company. This means you can earn more than your salary
INTERVIEW PREPARATION
- Explain a customer says my money is deducted from my account but while doing the transaction, it got failed – Explain How you handle this
- If customer behaves very angry and uses harsh language, how you will handle the situation
- If the customer doesn’t understand how to use features, how you will explain to the customer
- If you dont understand the customer’s problem at that time, what you will do? How you will handle the customer?
- How do you explain complex financial terms to a customer who doesn’t How do you know about technology
- If customer is rude, how do you maintain your professional tone
- You notice a pattern of same issue being reported by multiple customers and what you will do
- In difficult support shifts how do you motivate yourself?
- Explain how you handle time management while working from home
HR Interview questions
1. tell me about yourself briefly
2. why do you want to join Deloitte and tell about Deloitte
3. Where do you see yourself after 5 years
4. What are your strengths and weaknesses? Can you please say
5. are you willing to relocate
6. Can you work in shifts if required
7. Why did you choose data analyst role
8. How do you handle work pressure
VERY IMPORTANT WARNING FROM REVOLUT
Revolut will never ask you for payment or personal financial information during hiring process. check the domain name of revolut as @revolut.com if anyone is asking you to give money about Revolut hiring. Be aware of scams and immediately report them
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